It was possible to solve 89 percent of complaints with the "Servant" program - Jamalu Jember (Dr.) Public Service, working together with Addis Media Network, it was possible to solve 89 percent of complaints with the "Servant" program, according to Jamalu Jember (Dr.), head of Addis Ababa Public Service and Human Resource Development Office with the title of Deputy Mayor. Addis Ababa City Council's Justice and Good Governance Standing Committee listened to the 2018 summary report of the executive bodies and various institutions presented the performance report of the year to the standing committee. Jamalu Jember (Dr.) presented the 2018 fiscal year performance report and subsequent work plans to the Standing Committee; He mentioned that he was able to increase employee satisfaction from 63 percent to 70 percent in the fiscal year. They also stated that it was possible to increase customer satisfaction to 99 percent through Mesob's one-stop service. He also said that 89 percent of complaints were resolved through the "server" program that Public Service works together with Addis Media Network. In addition to making good governance activities accessible through various media options in the fiscal year, Haftai Gebre Idgiiawanthi, Head of the Addis Ababa City Communication Office, said that he has done an effective job in terms of maintaining the image of the capital city in order to be a witness to the next generation. In particular, the "Warka" television program, which works together with the new media network, has created a platform where the people can directly communicate with the leaders and raise problems, thereby solving many problems of good governance. Mr. Solomon Dibaba, the chief executive officer of the institution, presented to the standing committee the main tasks of Addis Media Network in the 2018 fiscal year. In his report, he added that the station has entered into an agreement to work together with more than 30 institutions and is providing reliable and accessible information in various options. Apart from reporting our national and international events, they also explained that extensive work has been done by providing live broadcast coverage. They indicated in their report that Addis Media Network has taken the lion's share in making religious and public festivals accessible in all options without losing their content and message. The Addis Ababa Justice Bureau and the Addis Ababa Rule Enforcement Authority have also submitted a performance report for the year to the Standing Committee on Justice and Good Governance of the Addis Ababa City Council. AMN