Training on Service Delivery and Customer Service Provided
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(T/M/B February 26/2018 A.D.):- Addis Ababa Traffic Management Authority provided training to professionals on service delivery and customer service last Tuesday at the main office hall.
At the forum organized by the Authority’s Directorate of Standardization Service Delivery Monitoring, Support and Evaluation, Ms. Hawa Wabi, Head of the Administration and Finance Office, said that although the Authority’s survey conducted in the 2018 fiscal year showed that the institution was at a better level in service delivery, it requires continuous development of the professional capacity for better results.

Accordingly, the training was prepared to further improve service delivery and customer service, to enable the professional to provide fast and quality service and to bring the desired level of customer satisfaction, and the professionals were reminded to attend the training with strict discipline.
Next, Ato Abebe Haekele from Addis Ababa Management Academy presented a training document on service delivery and customer service.
In the document, he explained the concept of service, service characteristics, customer satisfaction, the importance and principles of effective service, service challenges and impacts, and customer behavior and management.

According to Ato Abebe, when providing service, the professional should create inner happiness through positive interaction with the customer. In addition, the trainees made a comprehensive presentation by presenting questions and ideas.