DETAILS

Main and Detailed Services Provided at the Central Office

1.

Freight Vehicle Movement Permits

1.1. Freight Permit Issuance: Issuance of operational movement permits for freight vehicles operating within the city.

1.2. Freight Permit Renewal: Renewal of operational movement permits for freight vehicles operating within the city.

2.

Certification & Verification Services

2.1. Clearance Certification for Foreign Entities/Embassies: Issuance of official driving record clearance and "No-Accident" verification certificates required for foreign travel or embassy requests.

3.

Driver's License Penalty Points, Records, and Suspension Management

3.1. Plate Verification: Investigation and clearance processing for lost or missing vehicle license plates.

3.2. Traffic Information Dissemination: Broadcasting and distributing official traffic safety and regulatory information.

3.3. License Suspension for At-Fault Drivers: Execution of driver’s license suspensions for operators involved in traffic accidents or major infractions.

3.4. Rehabilitation Referral: Processing and transferring suspended drivers to the Driver and Vehicle Licensing Authority for mandatory rehabilitation training.

3.5. Reinstatement of Driving Credentials: Restoration and return of Driving Competency Certificates to drivers upon the successful completion of their suspension period.

4.

Dedicated Lane Enforcement

4.1. Special Lane Regulation: Oversight and monitoring of dedicated lanes reserved for public mass transit vehicles and emergency ambulances.

5.

Alternative Vehicle Mobility Permits

5.1. E-Bike Registration & Permitting: Issuance of new operational movement permits for electric motorbikes (E-Bikes).

6.

6. Traffic Infrastructure Service Requests Processing and managing public and institutional requests concerning road infrastructure enhancements:

6.1. Traffic Sign Installation: Evaluation and fulfillment of requests for new traffic signage.

6.2. Road Marking & Painting: Handling requests for lane line painting, crosswalks, and road markings.

6.3. Speed Hump Installation: Processing requests for the installation of traffic-calming speed humps.

7.

7. Traffic Accident Victim Compensation Processing

7.1. Document Facilitation for Hit-and-Run Claims: Assisting victims or bereaved families of hit-and-run accidents in assembling and completing the necessary documentation for damage compensation.

7.2. Claim Submission & Transfer: Verification and formal submission of completed hit-and-run compensation files to the relevant disbursement authorities for payment processing.

8.

8. Traffic Accident Victim Compensation Processing & Claims Management This core service manages the end-to-end administration, document verification, and administrative processing of financial compensation claims for individuals and families affected by motor vehicle accidents—with a specialized focus on hit-and-run incidents.

8.1. Preparation and Submission of Victim Compensation ClaimsFacilitating the preparation, drafting, and formal intake of official compensation request files on behalf of traffic accident victims and their surviving legal beneficiaries.

8.2. Documentation Facilitation for Hit-and-Run IncidentsAssisting victims and bereaved family members affected by unidentified or absconded vehicles ("hit-and-run") in gathering, verifying, and completing all statutory documentation required for compensation claims (e.g., police accident reports, medical board certifications, legal heirship proof, and identity verification).

8.3. Verification and Transfer of Hit-and-Run Compensation Claims for PaymentConducting final administrative audits on completed hit-and-run claim dossiers to ensure full legal compliance, followed by official submission and transfer to the responsible third-party fund/disbursement authority for payment authorization and payout execution.

DETAILS

Main and Detailed Services Provided at the Branch Level

1.

Freight Vehicle Movement Permits

1.1. Temporary Loading/Unloading Permits: Issuance of 20-minute temporary parking/loading and unloading permits for designated restricted areas.

1.2. Temporary Road Closure & On-Road Event Permits: Operational permitting for short-term road closures and scheduled street/on-road events.

1.3. Special Access & Public Gathering Permits: Authorizations for localized road usage requiring traffic diversion or partial closures.

1.4. Commercial & Community Event Road Permits: Regulatory approval and permits for community or commercial activities occupying public roadways.

1.5. Construction Material & Waste Transport Permits: Issuance of permits for transporting, delivering, and removing construction materials and debris within regulated zones.

1.6. Road Closure Authorizations: Official clearances and approvals for emergency or scheduled full-road closures.

2.

Manual Penalty Collection

2.1. Non-Digital Fine Settlement: Manual collection and processing of traffic violation fines for drivers unable to complete payments through digital system platforms.

3.

Driver's License Records & Suspension Clearance

3.1. Driver's License Suspension Verification: Investigation, review, and status clearance of suspended driving licenses.

3.2. Deferment & Point Record Clearance: Official verification and auditing of driver penalty point records and infraction histories.

4.

Motorcycle & E-Bike Registration Services

4.1. E-Bike Operational Permit Renewal: Renewal of operational movement permits for electric motorbikes (E-Bikes).

4.2. Motorcycle Information & Clearance Certification: Issuance of official background checks, ownership verification, and legal documentation for motorcycles.

4.3. Motorcycle Ownership Transfer: Legal processing and administrative transfer of motorcycle title/ownership.

5.

Road Infrastructure Damage Assessment & Compensation

5.1. Asset Damage Valuation & Cost Recovery: Assessment of damages caused to road infrastructure, preparation of compensation cost estimates, and collection/enforcement of recovery payments from liable parties.

6.

6. Parking Lot Operational Permitting

6.1. New Parking Permit Issuance: Issuance of operational permits for commercial, municipal, or private parking facilities.

7.

7. Parking Permit Renewal

7.1. Parking Operational License Renewal: Annual or periodic renewal of valid parking facility permits.

8.

8. Underground / Building Parking Competency Certification

8.1. Building Parking Competency Verification: Technical evaluation and issuance of operational competence/compliance certificates for basement and underground building parking spaces.

9.

Building Parking Competency Certification Renewal

9.1. Building Parking Certificate Renewal: Periodic inspection and renewal of competency certificates for basement and underground building parking facilities.

Powers and Duties of the Authority

1

Supervises traffic management and management; controls; Develops a strategy for service training; It applies.

2

It works in cooperation with the relevant parties to facilitate road traffic.

3

Develops a traffic system that allows for safe traffic movement by smoothing the road traffic flow, prepares standards; It also monitors and controls its functionality.

4

Develop a modern technology system to improve and control traffic flow and safety, monitor traffic safety and flow using the information system; collects information; arranges Uses resources as needed.

5

Creates awareness around transport services and traffic system; 6. Implements traffic signs and indicators, road markings, traffic lights and other traffic control methods; He manages.

6

Implements traffic signs and indicators, road markings, traffic lights and other traffic control methods; He manages.

7

Identifies roads that should be built in terms of road traffic; When the road authority designs or constructs a road, it evaluates and verifies its relevance in terms of streamlining the traffic;

8

A control system for the movement of trucks, motorcycles and non-motorized vehicles based on the actual situation of the city will be established, and it will be monitored and controlled;

9

Gives permission for requests to block roads and other related activities or to use other than the intended purpose; It renews. Manages road events; Legal action will be taken against those who violate the law!

10

Monitors compliance with traffic regulations; It will confirm the forest according to the relevant law. Takes action against violators, develops enforcement strategies, practices

11

Identify roads, junctions and squares with traffic flow and safety problems and carry out improvement work;

12

Charges for parking services; It will be implemented when allowed.

13

Ensures that the city's beauty and green development office removes or recruits dry roadside and street plants that protect the distance of drivers or dry roadsides;

14

Develops a system where public mass transport, ambulance and fire service vehicles and the like get road priority and uninterrupted traffic direction, and monitors its implementation;

15

Study the demand and supply of vehicle parking space and propose alternative solutions; Implemented with stakeholders; Manages government owned vehicle parks; Ensures that private and public parking spaces are used for their intended purpose; controls; He takes legal action against those who break the law, and causes it to be taken;

16

Penalties imposed on violators of traffic rules shall be collected by the relevant law;

17

Gives permission and supervises government and private institutions and individuals who want to build or provide parking space;

18

Traffic control center organizes and manages.