Assessment of good governance and service delivery was conducted by the authority's office ****************** (T/M/B July 25/2016):- According to the decree issued to reorganize the executive bodies 86/ Based on 2016, a team from the Addis Ababa City Administration Mayor's Office conducted an assessment focusing on good governance and service delivery at the authority's office. Goytom Asfau, Director of the Service Delivery Monitoring, Support and Evaluation Directorate, said regarding the evaluation process, government institutions in the city in terms of good governance are in the Addis Ababa City Administration Mayor's Office, in the results of government service delivery in the Public Service and Human Resource Development Office: in terms of practical work, in the Planning and Development Office. They weigh. The evaluation process is where the effectiveness of each institution is measured in terms of achieving the tasks and responsibilities given, so the work done by the authority office in terms of solving the problems of good governance, the institution's customer complaint and complaint presentation and resolution system, and the measures taken to solve the theft and corrupt practices and problems were shown in detail. The director stated that by identifying the problems at work in the fiscal year, by conducting a satisfaction survey from the stakeholders and the society, and setting a direction for the solution, better performance was seen. At the conclusion of the evaluation, Ato Goitom stated that an understanding was reached with the members who came for the evaluation in order to expand the good experiences: to increase the participation of the society and to strengthen the activities carried out. The director also pointed out that the preliminary preparation of the program in which the office will give recognition and reward to the departments and groups, branches, stakeholders and experts who have achieved better performance in the fiscal year has been completed. He said that evaluation and recognition award programs will help achieve better results by being a resource for the implementation of the plan for the next fiscal year.
