The authority implemented the technology-supported smart office and complaint filing system ************************** (T/B January 12/2018): Addis Ababa Traffic Management Authority implemented the technology-supported smart office and complaint filing system at its headquarters and all branches today. He did. According to the director general of the authority, Ato Kbebewu Mideksa, special attention is being paid to make all the services of the institution efficient and accessible using digital technology. In particular, he said that the ability to provide services with the help of technology through the smart office system and the complaint and appeal system creates a great potential to make services accessible. At the program, Mr. Tbebe Daniel, the ICT expert of the authority's office, and Mr. Nebu Isaias, the software engineering manager of the World Tech System Development Company, presented detailed information about the smart office and the complaint and appeal system in a document. It has been pointed out that the benefits of the implementation of the smart office system are that letters written inside and outside the institution can be sent through the system, so that it is free of paper and allows easy access to information. It is also said that it will reduce the huge budget spent on paper and other resources and will reduce the time it takes to transport letters from one place to another. At the same time, it has been pointed out that in the complaint and complaint submission system, customers can easily be at their location and submit any complaints and comments with the help of technology in a paper-free manner. Also, it is stated that it is a system that can present the complaints from the executive director to the expert regarding the service delivery, including the strong and weak points in voice and written document evidence, and also allows the customers to follow up on the responses given. Finally, the heads and employees of the work department gave suggestions and comments on how to use the system properly for the intended purpose. And you can submit and track questions by entering the submission system link at aatmadcs.et.