Awareness training was given in the office on complaint presentation and resolution ****************** (T.B. November 25/2018):- Addis Ababa Traffic Management Authority for the directors, team leaders and coordinators working at the Kolfe Karanio branch office in Regulation No. 143/2015 awareness training was given today. While launching the training program, the director of the road safety awareness and regulation enforcement directorate and the representative of the office manager Moses Temeseng said that beside the main office, a complaint and complaint submission and resolution system has been established and is being worked on in a strengthened manner. He also pointed out that the awareness platform has been prepared so that the management and professionals of the branch have a consistent understanding of Regulation No. 143/2015. Ato Wurdmu Degu, a senior expert in the complaints and appeals investigation team of the authority office, presented a training document to the participants and explained the general provisions of Regulation No. 143/2015, sector organization, complaints and appeals submission, investigation, decision-making process and appeals, accountability system and performance. Finally, the participants raised various ideas, opinions and questions on the submitted initial document, and the manager and the document provider responded and explained it.