A new system has been set up under the mayor's office to resolve any complaints related to Addis Ababa's tax collection and revenue services. Addis Ababa City Administration has maintained a complaint resolution system under the Office of Revenue, and the mayor's office has set up a system where officials are heard and responded to every Thursday in the presence of officials to resolve any type of complaints from taxpayers related to revenue collection, staff conduct and service delivery. The Addis Ababa city administration, which always strives to improve its service delivery and has made listening and responding to the public as its center of focus, will start operating from next Thursday, the toll-free call center 9977 at the mayor's office, including a secret box, where complaints can be submitted in person to the senior management. Therefore, from next Thursday, November 25/2018, from 2:00 am to 7:00 am, the management will accept and deal with complaints related to incomes. Our administration strives for efficient and fair service!